Headlane: Your Global Experts with Local Knowledge

Only businesses with vast expertise can provide genuine components around the world quickly and efficiently. When a device requires repair, speed is of the essence, and operating in many different countries brings many different challenges.
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Here is how we ensure your components arrive in pristine condition and in a matter of hours:

Seamless Integrations

Electronic linkswith DHL and UPS ensure that the delivery process is as efficient as possible.APIs (Application programming Interfaces) ensure that the despatch processworks seamlessly, allowing for rapid service development, scalability, securityand analytics and monitoring. Your order is on your way to you before you cansay Abracadabra!

Accurate Paperwork

Having an experienced and knowledgeable supplier is key to efficient despatch because exit paperwork must be filled out correctly. Any mistakes or omissions will result in delays. Requirements can vary widely by country and can include:

·       Customs Declaration

·       Commercial Invoice

·       Certificate of Origin

·       Export License

·       Packing List

·       Insurance Documents

A combination of internal expertise and the API with shipping partners means all information is provided seamlessly and orders are dispatched across the world without a hitch.

Multiple currencies

To short cut the otherwise lengthy payment processes, Headlane operate in several differentcurrencies:

·       United States Dollar (USD) – UnitedStates

·       Euro (EUR) – Eurozone countries

·       British Pound Sterling (GBP) – UnitedKingdom

·       Australian Dollar (AUD) – Australia

·       Hong Kong Dollar (HKD) – Hong Kong

·       United Arab Emirates Dirham (AED) – UnitedArab Emirates

·       Polish Zloty (PLN) - Poland

·       Czech Krouna (CZK) – Czech Republic

Uniquely, Headlane not only operate in all these different currencies, but actually holds accounts in them. This benefits customers in all markets as they can pay intheir own currency, saving time and removing inaccuracies caused by converting from one currency to the other.

America’s changing frequencies

The rollout and commercial launch of 5G networks in the United States began in 2019. By 2021, 5G coverage was widely available. This presented a huge change in the market because the components changed. The new frequency requires specialised modems, chipsets, and antennas etc. But this is specific to the US, the swop to 5G in other markets has not faced this challenge. By keeping up to date with this type of geographically specific development, you can be sure that Headlane recommend the correct parts for the correct device.

Simple ordering process

Placing an order is a breeze. The user-friendly website allows customers to quickly select the desired spare part, add it to the cart, and proceed to checkout with just a few clicks. Larger orders can be placed on WhatsApp or email. However they are placed, orders are processed promptly, ensuring that the spare part begins its journey to your doorstep without delay.

New: shipping by air

In August 2023, Headlane launched air shipping. Staff have undergone the required IATA Dangerous Goods Regulations (GDR) Training covering packaging labelling, documentation, and handling procedures. The benefit of this is that lithium batteries can now be sent outside of Europe increasing the level of support that customers can now receive.